At 10wins, your privacy is not an afterthought — it is a core operational commitment. This Privacy Policy explains in plain terms what personal data 10wins collects from Pakistani players, why we collect it, how it is stored and protected, and what rights you have over your own information. We are committed to full transparency in every aspect of how your data is handled across the 10wins platform.
10wins is the data controller responsible for the personal information collected through the 10wins platform, website, mobile interface, and all associated customer support channels. When this Privacy Policy refers to "10wins", "we", "us", or "our", it means the 10wins operating entity that holds the international gaming licence under which this platform operates.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you can contact us directly at [email protected]. Our data support team responds to all privacy-related queries within 72 hours of receipt.
This Privacy Policy applies to all 10wins users located in Pakistan — whether you are browsing from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across the country. By creating a 10wins account or continuing to use the platform, you confirm that you have read and accepted this policy.
10wins collects only the personal data that is necessary to operate a secure, compliant, and functional online gaming platform. The categories of personal data we collect from Pakistani players are as follows:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, selfie/photo ID | Mandatory (KYC) |
| Contact Data | Pakistani mobile number, email address, city/province | Mandatory |
| Financial Data | JazzCash/EasyPaisa number, HBL/UBL/Meezan account details, USDT TRC20 wallet address | Mandatory (withdrawals) |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic |
| Transaction Data | Deposit history, withdrawal records, bet logs, game session records | Automatic |
| Communications Data | Support chat logs, emails sent to [email protected], feedback forms | Where applicable |
10wins collects personal data through the following channels and interactions:
10wins processes your personal data for the following clearly defined purposes. We do not process personal data for any purpose beyond those listed below without first obtaining your explicit consent or being required to do so by applicable law:
10wins processes your personal data on the following legal bases, depending on the specific processing activity involved:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (your 10wins account agreement) |
| KYC identity and age verification | Legal obligation under gaming licence AML requirements |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud detection and platform security | Legitimate interests of 10wins and its players |
| Responsible gaming monitoring | Legitimate interests and legal obligation |
| Promotional communications (opt-in) | Consent (you may withdraw at any time) |
| Regulatory reporting and record-keeping | Legal obligation under licensing framework |
10wins does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared only where strictly necessary for the operation of the 10wins platform, and only with the categories of third parties listed below. All third-party processors engaged by 10wins are bound by data processing agreements that require them to handle your data securely and only for the specified purpose.
If 10wins undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, 10wins will notify all active registered players before any transfer occurs and will ensure the receiving entity is bound by equivalent privacy commitments.
10wins retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and the conditions of our gaming licence. The following retention periods apply as a general framework:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data (CNIC, KYC) | 5 years after account closure | AML / gaming licence legal obligation |
| Financial Transaction Records | 5 years after transaction date | Financial regulatory compliance |
| Game & Betting Logs | 3 years after last activity | Dispute resolution and audit requirements |
| Support Communications | 3 years after ticket closure | Dispute history and quality assurance |
| Technical / IP / Session Logs | 12 months | Security and fraud monitoring |
| Marketing Preferences (opt-in data) | Until consent is withdrawn | Consent-based processing |
After the applicable retention period has expired, 10wins will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.
10wins implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While 10wins takes every reasonable technical precaution to protect your data, no online system is entirely immune to breach. In the event of a data breach that materially affects your personal data, 10wins will notify impacted players promptly and transparently, including the nature of the breach and the steps being taken in response.
10wins uses cookies and similar technologies on its website and mobile interface to ensure the platform functions correctly, to maintain your session security, and to gather anonymised analytics on how the platform is used. The cookie categories used by 10wins are:
You can manage or disable non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 10wins platform, including login and deposit functions.
As a 10wins player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line DATA REQUEST. We will respond within 72 hours and fulfil the request within 30 days where legally permissible.
The 10wins platform is strictly restricted to individuals who are 21 years of age or older. 10wins does not knowingly collect personal data from individuals under 21. Age verification is enforced at the withdrawal stage through mandatory CNIC verification, which confirms the account holder's date of birth.
Zero-Tolerance Underage Policy: If 10wins discovers that an account belongs to a player under 21 years of age, the account will be immediately closed, all pending transactions voided, and any deposited funds returned to the original payment source. Personal data collected from the underage account will be retained only for the period necessary to fulfil AML obligations, after which it will be securely deleted.
If you are a parent or guardian in Pakistan and believe that a minor in your household has registered on 10wins, please contact us immediately at [email protected] with the subject line UNDERAGE REPORT. We will investigate and act within 24 hours of receipt.
As an internationally licensed gaming platform, 10wins operates infrastructure that may be physically located outside Pakistan. Your personal data may therefore be transferred to and processed in countries other than Pakistan. When such transfers occur, 10wins ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Safeguards used by 10wins for international data transfers include contractual clauses in agreements with all data processors that impose equivalent data protection obligations, and technical measures including end-to-end encryption for data in transit across international network boundaries.
10wins reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When a material change is made to this policy, 10wins will notify all registered players by email to the address on file, or via a prominent notice on the 10wins platform, before the updated policy takes effect.
The "Last Reviewed" date at the top of this page indicates when this Privacy Policy was most recently updated. We encourage you to review this policy periodically, particularly before making a new deposit or submitting KYC documents. Continued use of the 10wins platform after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10wins handles your personal data, please reach out through the channel below. All privacy-related communications are handled by 10wins' dedicated data support team.
Email: [email protected]
Subject Line for Data Requests: DATA REQUEST
Response Time: Acknowledgement within 24 hours; full response within 72 hours
For urgent matters relating to suspected unauthorised access to your 10wins account or a potential data breach involving your personal information, please mark your email subject line as URGENT — DATA SECURITY. Our security team monitors these flagged emails around the clock.
Every byte of data exchanged between your device and 10wins travels over TLS 1.3 encrypted channels. Your CNIC details, JazzCash number, and account credentials are never transmitted in plain text — not even internally.
10wins has a hard, unconditional policy against selling player data to advertisers, data brokers, or any commercial third party. Your personal information exists solely to operate your account and protect the platform — nothing else.
Your CNIC scans and selfie images are stored in an isolated, access-controlled environment that is separate from the main platform database. Only a limited number of verified compliance team members can access KYC documents.
10wins supports SMS OTP-based 2FA on all accounts. Pakistani players logging in from Karachi, Lahore, or Islamabad can add this second layer of protection to ensure only you can access your account — even if your password is compromised.
10wins does not hoard your data indefinitely. Each data category has a clearly defined maximum retention period, after which it is securely deleted or anonymised. We keep only what the law requires us to keep, for only as long as required.
In the unlikely event of a data security incident, 10wins is committed to notifying all affected players promptly with full transparency — including what data was involved, what happened, and the steps being taken to remediate the issue.
Now that you understand exactly how 10wins handles your personal data, you can play cricket betting, slots, Andar Bahar, and live casino games with full confidence. Your information stays private, secure, and firmly in your control.